Work

Process Mining on Customer Complaint Analysis using Inductive Miner and k-Means Clustering

Year: 2024

Type: conference-paper

Source: IEEE International Conference on Communication, Networks and Satellite (COMNETSAT)

DOI: 10.1109/comnetsat63286.2024.10862561

Authors: Rahmalia Rahadi, Angelina Prima Kurniati

Institution: Telkom University

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4407214903

FWCI:

Cites: 22

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Related to: 10