Year: 2025
Type: article
Abstract: This comprehensive technical article examines the implementation and impact of ServiceNow's Virtual Agent in modern enterprise service delivery. It explores how organizations are leveraging AI-driven virtual agents to transform their service operations across IT, HR, and customer service domains. The article covers the Enhancing Service Delivery Through ServiceNow's Virtual Agent: A Technical Overview
Author: Kamala Kannan Munusamy Ethirajan
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W4407262675