Work

Invisible to influential: customer emotional labour’s impact on luxury services

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-04-2024-0181

Authors: Jungkun Park, Yuhsuan Chen

Institution: Hanyang University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4407520160

FWCI: 8.981

Cites: 77

Cited by: 5

Related to: 10