Business Model Innovation in a Post-Pandemic World: How Companies Are Redefining Value Creation
Year: 2025
Type: article
Abstract: The COVID-19 pandemic fundamentally reshaped business models across industries, accelerating digital transformation and compelling companies to redefine value creation. This study explores how leading corporations—including Amazon, Tesla, Pfizer, Shopify, and Zoom—have leveraged technological innovation, customer-centric strategies, and sustainability initiatives to drive business model innovation in a post-pandemic world. Through a comprehensive analysis, the research highlights key trends such as the role of artificial intelligence (AI), big data analytics, and automation in enhancing operational efficiency and customer engagement. It also examines how businesses have prioritized agility and adaptability to navigate economic disruptions while integrating ethical and sustainable practices to meet evolving consumer expectations. The findings reveal that organizations that embrace digital transformation, enhance omnichannel experiences, and incorporate ESG (Environmental, Social, and Governance) principles are better positioned for long-term success. This study underscores the growing importance of technology-driven, customer-focused, and sustainability-oriented business models in an increasingly dynamic and competitive global economy.
Author: Edwin George -
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4407521082