Analysis of LPPM Service Quality on the Level of Satisfaction of Researchers and Servants at Merdeka University Malang
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aims to evaluate the satisfaction of users of LPPM services at Merdeka University of Malang through a survey involving 142 respondents. The main focus of the survey includes information transparency, accuracy of fund disbursement, administrative efficiency, ease of access, and availability of infrastructure. The method used is Servqual to measure the gap between user expectations and perceptions. The survey results show that 71.8% of respondents are very satisfied with the transparency of information, while 69% are satisfied with the accuracy of fund disbursement. Although the majority of respondents are satisfied, there are areas that need improvement, such as administrative efficiency and facility accessibility. This study provides strategic recommendations to improve the quality of LPPM services, including increasing information transparency and administrative efficiency, to support better research and community service in the future.
Institution: Universitas Merdeka Malang
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4407592179