Work

Exposure to Structured Service Environments as a Proactive Strategy for Handling Service Failures

Year: 2025

Type: article

Source: Journal of Service Research

DOI: 10.1177/10946705241307676

Authors: Jamel Khenfer, Olivier Trendel

Institutions: Higher Colleges of Technology, Centre Européen de Recherche en Economie Financière et Gestion des Entreprises, Université de Lorraine, Grenoble Ecole de Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4407592415

FWCI: 6.411

Cites: 61

Cited by: 5

Related to: 10