Year: 2025
Type: article
Abstract: This white paper explores the challenges faced by healthcare organizations in enhancing member conversations through various access points, such as call centers, websites, mobile apps, and chat agents, and details a solution leveraging Generative AI. The document provides an in-depth analysis of current problems, the proposed AI-driven solution, and its benefits. It concludes with a transformative vision of member interactions in the healthcare sector.
Author: Jerry John Thayil
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4407630612