Work

Sentiment Analysis of Digital Customer Service Helpdesk Tickets: A Comparison between BERT and SVM

Year: 2024

Type: conference-paper

Source: International Conference on Computer Engineering, Network, and Intelligent Multimedia (CENIM)

DOI: 10.1109/cenim64038.2024.10882851

Authors: Jayusman, Riyanto Jayadi

Institution: Binus University

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4407737026

FWCI: 0.294

Cites: 19

Cited by: 1

Related to: 10