Work

Switching Costs in Key Account Relationships

Year: 1997

Type: article

Source: Journal of Personal Selling and Sales Management

DOI: 10.1080/08853134.1997.10754106

Authors: Sanjit Sengupta, Robert E. Krapfel, Michael A. Pusateri

Institutions: San Francisco State University, Marriott International (Canada), Marriott International (United States)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4407767147

FWCI:

Cites: 17

Cited by: 30

Related to: 10