Work

Digital Banking, Digital Culture, Organizational Learning, Innovation, and Employee Performance

Year: 2025

Type: article

Abstract: This study explored the impact of digital disruption practices, particularly in the private banking sector (BPR), on employee performance. 124 BPR employees participated, with data collected through a questionnaire distributed via Google Forms. The data were analysed using Partial Least Squares (PLS) methodology. The findings revealed that nine out of ten tested hypotheses showed a positive and significant effect. However, the effect of Organizational Learning on Employee Performance, while positive, was not statistically significant. These results suggest that the digital transformation of the banking sector, particularly within BPR, should be implemented promptly as it offers long-term benefits. Additionally, such digitalisation efforts are expected to contribute significantly to financial inclusion and the development of the broader economic sector.

Source: Jurnal Manajemen

DOI: 10.24912/jm.v29i1.2357

Authors: Mega Mahayani, Gede Sri Darma

Institution: University of National Education

Language: English

Topic: Digital Transformation in Financial Services

Subfield: General Economics, Econometrics and Finance

Field: Economics, Econometrics and Finance

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: gold

Estimated APC paid: $98