Work

A study of customer satisfaction with Slovakian spa companies: an importance-performance analysis

Year: 2025

Type: article

Study design: Observational Study

Source: Worldwide Hospitality and Tourism Themes

DOI: 10.1108/whatt-01-2025-0022

Authors: Martina Košíková, Anna Šenková, Stela Kolesárová, Kristína Šambronská

Institution: University of Prešov

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W4407792169

FWCI: 7.875

Cites: 12

Cited by: 6

Related to: 10