Work

The Effect of Facilities on Customer Satisfaction at Satria Futsal Natar District

Year: 2025

Type: article

Abstract: This study aims to find out about the significant influence of facilities on customer satisfaction. The researcher implemented a quantitative type method with 200 populations and 133 samples obtained through the Purposive Sampling Technique. The researcher used a simple linear regression test using a hypothesis test, namely the t-test. This research results in a positive influence of facilities on customer satisfaction. Furthermore, with the overall influence of facilities on customer satisfaction, which is 68% while the remaining 32% is influenced by other variables. If the service business, especially Satria Futsal, pays attention to both the completeness and comfort of the facilities directly and indirectly, then this can cause a sense of satisfaction from customers.

Source: International Journal of Accounting Management Economics and Social Sciences (IJAMESC)

DOI: 10.61990/ijamesc.v3i1.427

Authors: Miranda Ariyanti, Vonny Tiara Narundana

Institutions: Lampung University, Universitas Bandar Lampung

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4407863908

FWCI: 2.625

Cites:

Cited by: 2

Related to: 10