Year: 2025
Type: article
Abstract: This study examines the motivation, methodology, and outcomes of designing a Web-Based Network Incident Summary Report System for Zamtel’s Network Operation Centre (NOC). The study employed a qualitative and quantitative approach through surveys, interviews, and observations to investigate Zamtel's need for efficient, technology-driven incident management solutions. The findings indicate that centralized systems integrating network nodes, operations, and maintenance inputs significantly enhance operational resilience and customer satisfaction. The system’s web-based architecture supports real-time tracking, automated notifications, and efficient reporting, transforming traditional file-based workflows into a streamlined, proactive framework. This study provides a foundation for future advancements in incident management systems across telecommunications and related industries.
Authors: Jeff Mutambo, Moses Mupeta
Institution: Information and Communications University
Language: English
Subfield: Software
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W4407875536