Work

Out of the public eye: the art of redirection in webcare apologies

Year: 2025

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-12-2023-0446

Authors: Laurel Johnston, Joanna Phillips Melancon, J. Sebastian Leguizamon

Institutions: University of Tennessee at Knoxville, Western Kentucky University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4407895202

FWCI: 2.625

Cites: 64

Cited by: 2

Related to: 10