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The Effect Of Facilities And Service Quality On Consumer Satisfaction In Algifari Housing Residents In Enrekang District

Year: 2025

Type: article

Abstract: This study was conducted to determine the effect of facilities and service quality onconsumer satisfaction at Al gifari Residential housing in Enrekang Regency. Respondents in thisstudy were 109, the researcher's data collection process was to conduct observations by givingquestionnaires directly to respondents. Based on the results of the analysis obtained, it shows thatthe facility variable has a significant effect on consumer satisfaction as shown in the pvalue4,507(<0.05), while the analysis results for the service quality variable have a significanteffect on consumer satisfaction as shown in the p-value.4,204(< 0.05). The results of thesimultaneous analysis show that facilities and service quality have an effect on ConsumerSatisfaction with a value of 63.294 > 3.08.Keywords: Facilities, service quality, customer satisfaction

Source: Jurnal Ekonomika Dan Bisnis (JEBS)

DOI: 10.47233/jebs.v5i1.2632

Authors: Zarina ., Fuad Danindra, Dedi Setiawan, Muhammad Nasrul, Ahmad Kamil

Institution: Universitas Muhammadiyah Enrekang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: diamond

OpenAlex ID: W4407926414

FWCI:

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