Work

Customer Satisfaction Analysis “feeder Wirawiri Suroboyo” Park and Ride Route Mayjend Sungkono–city Hall Using Csi and Ipa Methods

Year: 2024

Type: article

Abstract: Surabaya, as one of the big cities in Indonesia, experiences significant challenges in transportation due to rapid growth of infrastructure and population. One of the government's efforts to overcome this problem is by launching Feeder Wirawiri Suroboyo, an integrated public transportation service that supports mass transportation modes in Surabaya. This study aims to analyze the characteristics and level of customer satisfaction using the Customer Satisfaction Index (Satisfaction) and Importance Performance Analysis (Importance) methods. The results of the analysis obtained the characteristics of the average passenger is male, aged <17 years and 18-28 years with a last education of high school or equivalent who are students with income

Source: Journal Innovation of Civil Engineering (JICE)

DOI: 10.33474/jice.v5i2.22842

Authors: Nachika Kusuma Wardany, Kurnia Hadi Putra, Theresia Maria Chandra Agusdini

Institution: Institut Teknologi Adhi Tama Surabaya

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W4407968474

FWCI:

Cites:

Cited by:

Related to: 10