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Mastering Service Cloud Voice: Enhancing Customer Support with Salesforce

Year: 2025

Type: article

Abstract: Customer service is changing faster than ever, and businesses are finding new ways to connect with their customers. Salesforce Service Cloud Voice offers a revolutionary solution that reshapes support operations. Today's customers want customized interactions on every channel. Service Cloud Voice combines telephony, digital channels, and CRM capabilities into one unified console, which makes it an exciting development for customer support.

Source: International Journal For Multidisciplinary Research

DOI: 10.36948/ijfmr.2025.v07i01.37820

Author: Sai Rakesh Puli -

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4408102384

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