Work

Communication and resolution programs expose hard-to-hear truths

Year: 2025

Type: article

Abstract: Communication and Resolution Programs' (CRP) favorable impact on professional liability claims continues to draw attention, but because they are deliberately aligned to advance the health system's mission rather than amelioration of litigation exposure, CRPs stand a better chance of delivering durable healthcare improvements than traditional responses to patient harm. CRP adherents employ focused investigations overseen by their own patient safety leader in order to engage patients with a principled response following unintended clinical outcomes. Focused on safety and unencumbered by litigation delays, CRP investigations are more apt than traditional responses to lay bare patient safety risks including professionalism challenges. Leaders, however, must be prepared to embrace and address hard-to-hear truths about dysfunctional systems or disruptive humans that threaten outcomes of care or clinical staff wellbeing.

Source: Frontiers in Health Services

DOI: 10.3389/frhs.2024.1523363

Authors: Gerald B. Hickson, Richard C. Boothman, Alice M. Krumm, Ronald Wyatt

Institutions: Vanderbilt University, Vanderbilt University Medical Center, University of Michigan, Michigan Medicine

Language: English

Topic: Medical Malpractice and Liability Issues

Subfield: Pharmacy

Field: Health Professions

Domain: Health Sciences

SDGs: Good health and well-being, Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $3,077