Year: 2025
Type: article
Abstract: Millions of people use trains every day as the main mode of public transit. Passengers must deal with issues including misplaced possessions, delayed medical assistance, and worries about the safety of women. In the absence of a systematic, realtime support system, these problems are resolved inefficiently and slowly. KHOJ is a web-based platform that integrates real-time medical help, a travel companion matching system for women's safety, and Lost & Found reporting to solve these issues. To guarantee organised complaint monitoring and resolution, the platform uses a user-friendly interface developed using Streamlit for frontend development and MySQL for backend data administration. KHOJ's role-based authentication system is a crucial component that distinguishes between volunteers, users, and railway employees, guaranteeing safe and effective complaint resolution. By matching passengers with available volunteers based on location and experience, the automatic volunteer assignment tool expedites the resolution of issues. Additionally, KHOJ offers real-time complaint monitoring, allowing consumers to keep an eye on the progress of their problems via an easy-to-use dashboard. This study examines the effects of KHOJ on improved passenger trust, community-driven involvement, and response time reduction. Railway travel is now safer and more convenient because to the system's notable improvements in handling lost item instances, medical crises, and security issues. AI-powered lost item recognition, GPS-based volunteer tracking, and direct communication with railway authorities for quicker reaction times are examples of future improvements.
Author: Durvesh Sanjay Futak
Language: English
Subfield: Mechanical Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4408160479