Work

Improving Helpdesk Chatbot Performance Using Levenshtein Distance and N-Gram Similarity

Year: 2024

Type: conference-paper

Source: International Conference on Cybernetics and Intelligent System (ICORIS)

DOI: 10.1109/icoris63540.2024.10903782

Authors: Gede Herdian Setiawan, Made Doddy Adi Pranatha, I Made Budi Adnyana, Komang Budiarta

Institution: Institut Teknologi Dan Bisnis STIKOM Bali

Language: English

Topic: Natural Language Processing Techniques

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4408183062

FWCI: 0.317

Cites: 16

Cited by: 1

Related to: 10