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Implementation of Importance Performance Analysis Method for Passenger Service Performance at Bastiong Ferry Port, North Maluku Province

Year: 2025

Type: article

Abstract: Quality of service in the transportation sector, particularly at ports, significantly influences passenger satisfaction. This study aims to implement the Importance Performance Analysis (IPA) method to evaluate passenger service performance at Bastiong Ferry Port in North Maluku Province. By utilizing IPA, this research will identify service attributes that need improvement and those that should be maintained to enhance passenger satisfaction.

Source: East Asian Journal of Multidisciplinary Research

DOI: 10.55927/eajmr.v4i2.30

Authors: Sabaruddin Sabaruddin, Raudha Hakim, Nurul Izzah

Institution: Khairun University

Language: English

Topic: Maritime Ports and Logistics

Subfield: Industrial and Manufacturing Engineering

Field: Engineering

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

OpenAlex ID: W4408231279

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