Work

When and why does corporate hypocrisy trigger vindictive customer behavior? The moderating role of self-construal

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Product & Brand Management

DOI: 10.1108/jpbm-08-2023-4661

Authors: Junghyun Kim, Won-Moo Hur

Institution: Inha University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408239137

FWCI: 11.54

Cites: 99

Cited by: 9

Related to: 10