Work

Impact of Deep Learning-Based Text Feature Extraction Methods on Binary Classification Quality of Customer Service Call Transcripts

Year: 2024

Type: conference-paper

Source: IEEE International Scientific Conference on Informatics (Informatics)

DOI: 10.1109/informatics62280.2024.10900923

Authors: Anna Kelm, Piotr Plebański, Robert A. Kłopotek

Institutions: Institute of Computer Science, Cardinal Stefan Wyszynski University in Warsaw

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4408258240

FWCI:

Cites: 15

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Related to: 10