An Interactive Web App Playbook with an AI Assistant for Improving Organizational Communication
Year: 2024
Type: conference-paper
Abstract: In today's fast-paced organizational environments, the need for engaging and effective knowledge transfer tools is paramount. Traditional static playbooks often fail to engage, and hence, support knowledge retention by their users in organizations. This paper presents a realization of an interactive web app playbook, meant to mitigate these challenges and provide a dynamic and user-friendly platform that fosters high engagement, simplification of complex methodologies, and improved transfer of knowledge. The intuitive interface is complemented by an AI-based chatbot assistant to provide contextually relevant and personalized responses to user queries. Our study has found that the interactive playbook considerably improves user engagement, comprehension, and knowledge retention.
Authors: Wen Yang Tan, Nicholas Heng Loong Wong
Institution: Singapore Institute of Technology
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W4408258473