Navigating ChatGPT for Business English Writing: Benefits, Limitations, and Challenges for Students
Year: 2025
Type: article
Abstract: The present study explores the use of ChatGPT as a tool for enhancing Business English (BE) writing skills among first-year students in a Finance and Banking program.A number of 24 students participated in a qualitative experimental approach in which they wrote a complaint letter, comparing their own versions with those generated by ChatGPT 4.0.The feedback collected from students revealed that while it was felt that ChatGPT produced well-structured and professional letters, student's own writing was more creative, with a strong personal voice, despite the limitations of the BE writing in terms of creativity.The study emphasizes AI's impact on helping students refine their writing mechanics, while preserving a critical perspective on the model's limitations in terms of creativity, larger understanding of external contexts and emotional connection in writing.
Author: Eleonora Baca
Institution: Ovidius University
Language: English
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W4408370805