Work

Analyzing the Servicescape of Fitness Facilities for Customer Satisfaction : Applying the Kano Model and Timko's Customer Satisfaction Coefficient

Year: 2025

Type: article

Study design: Observational Study

Source: Korean Journal of Sports Science

DOI: 10.35159/kjss.2025.2.34.1.335

Authors: Sung-Kwang Kim, Long-Zhe Li, Jin-Ho Yoo, Sung-Jae Kim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408392479

FWCI: 1.313

Cites:

Cited by: 1

Related to: 10