Work

Antecedents and consequences of customer satisfaction with courier services during disruptions: empirical evidence from Indian postal sector

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Advances in Management Research

DOI: 10.1108/jamr-04-2024-0129

Authors: Jayashree Saha, Tridib Ranjan Sarma

Institution: Tezpur University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4408411097

FWCI: 2.564

Cites: 90

Cited by: 2

Related to: 10