Work

Generational differences towards phygital services: insight from the retail banking industry

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-09-2024-0488

Authors: Jitender Kumar, Vinki Rani, Manju Rani, Garima Rani

Institution: Deenbandhu Chhotu Ram University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408498554

FWCI: 19.23

Cites: 25

Cited by: 15

Related to: 10