Work

The impact of perceived service recovery justice on brand evangelism: the mediating role of customer forgiveness and the moderating role of customer religiosity

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of Islamic marketing

DOI: 10.1108/jima-12-2024-0628

Authors: Mohamed A. Khashan, Mohamed A. Ghonim, Saleh M. Saleh, Mohamed M. Elsotouhy

Institutions: Mansoura University, Imam Mohammad ibn Saud Islamic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4408547321

FWCI: 1.282

Cites: 98

Cited by: 1

Related to: 10