Work

A queuing theory-based approach to evaluate service delivery quality

Year: 2025

Type: article

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-10-2024-0149

Authors: Xiaofeng Zhao, Kenneth Gilbert

Institutions: University of Mary Washington, University of Tennessee at Knoxville

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408551056

FWCI: 8.976

Cites: 46

Cited by: 7

Related to: 10