Work

The role of service quality and price fairness in explaining customer satisfaction and loyalty in a shrimp industry B2B relationship

Year: 2025

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-09-2024-0340

Authors: Jorge Cárdenas-Muga, Denise Rodríguez-Zurita, Kleber F. Barcia, Jorge Abad-Moran

Institution: Escuela Superior Politecnica del Litoral

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Zero hunger

Open Access status: closed

OpenAlex ID: W4408656274

FWCI: 6.411

Cites: 70

Cited by: 5

Related to: 10