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A Study on Strategies for Improving Service Quality in Tourism Community Business - Applying the SERVQUAL-Kano Integrated Model to QFD -

Year: 2025

Type: article

Source: 호텔리조트연구

DOI: 10.62532/khrc.2025.02.24.1.127

Authors: Yun Ho Ji, Jang heon Han, Ju Hyoung Han

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408679967

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