Work

Implementation of Analytical Hierarchy Process (AHP) for Ranking Consumers Satisfaction Criteria in the Mathematics Dan Science Learning Center

Year: 2025

Type: article

Abstract: Customer satisfaction is defined as a measurement that determines the level of customer satisfaction with the products, services and capabilities of a service provider. In this article, we determine the priority order of criteria that influence the customer satisfaction in the mathematics and science learning center using the AHP method. Based on the results of the AHP method, the main priority criterion is responsibility of providing information related to services with weight criterion is 0.216.

Source: INTERNATIONAL JOURNAL OF MATHEMATICS AND COMPUTER RESEARCH

DOI: 10.47191/ijmcr/v13i3.04

Authors: Dwi Nur Yunianti, Elok Sudibyo, Erlix Rakhmad Purnama, Evangelista Lus W Palupi

Institution: Universitas Negeri Surabaya

Language: English

Topic: Multi-Criteria Decision Making

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4408725617

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