Work

A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms

Year: 2025

Type: article

Abstract: Different forms of capital can facilitate preparedness, response, and recovery from adversity. However, existing hospitality studies often focus on specific forms, lacking a comprehensive multi-level assessment. This study uses the community capital framework (CCF) to explore how various forms of capital are utilized in organizational resilience building through a retrospective and prospective lens. In-depth interviews were conducted with 30 owners/managers of hospitality firms in Bangladesh through purposive sampling. Social capital is the most common for retrospective resilience across all levels but less utilized for prospective resilience. Cultural capital at the macro-level and physical capital at the meso-level support retrospective resilience. Additionally, this study identifies reputational capital at the meso-level as a new form, enhancing retrospective resilience. These findings contribute to achieving SDG 8 (Decent Work and Economic Growth) and SDG 11 (Sustainable Cities and Communities), offering insights into multi-level resilience strategies in the hospitality sector. • Employs the community capital framework to understand organizational resilience. • Identifies interactions between different forms of capital in navigating adversity. • Uncovers both retrospective and prospective resilience among hospitality firms.

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2025.104193

Authors: Yawei Jiang, Girish Prayag, Mesbahuddin Chowdhury, Muhammad Ismail Hossain, Nasrin Akter

Institutions: Griffith University, University of Canterbury, University of Johannesburg, University of Dhaka

Language: English

Topic: Disaster Management and Resilience

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

Estimated APC paid: $4,270