Work

An Online Review Analytics for Quality Evaluation and Diagnosis in Hotel Services: A Perspective of Benchmarking through MTGS

Year: 2025

Type: article

Source: International Journal of Information Technology & Decision Making

DOI: 10.1142/s0219622025500464

Authors: Yu-Hsiang Hsiao, Ching-Wei Chen

Institution: National Taipei University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Ministry of Science and Technology, Taiwan

Award: Developing Voc-Oriented Quantitative Analysis Methods Based on the Latent Semantic Analysis of Customer Reviews for Product Design, Quality Evaluation, Quality Diagnosis and Improvemt, and Quality Control

OpenAlex ID: W4408740992

FWCI:

Cites: 36

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Related to: 10