Voice AI in Action: Transforming Customer Service with Real-Time Transcription and Insights
Year: 2025
Type: article
Abstract: In today’s fast-paced digital era, customer service is experiencing a transformative shift powered by Voice AI. By integrating real-time transcription with advanced analytical insights, organizations are redefining the way they engage with clients. This paper explores how Voice AI converts spoken conversations into precise, actionable data, enabling businesses to promptly address customer needs. Leveraging state-of-the-art voice recognition algorithms, these systems capture detailed transcripts of every interaction, which are then analyzed to detect trends, sentiments, and potential areas for service improvement. Such immediate analysis not only accelerates issue resolution but also lays the foundation for proactive support strategies.
Source: Universal Research Reports
Authors: Lakshman Kumar Jamili, Soham Sunil Kulkarni, Dr. Lalit Kumar
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4408779157