Work

Residential satisfaction indicator: Latin American evidence

Year: 2025

Type: article

Abstract: Latin American construction companies, particularly in Ecuador, operate in a highly competitive environment. In this context, achieving customer satisfaction is a primary objective for the success of real estate projects. This research aims to develop a comprehensive residential satisfaction index that includes sustainability dimensions, based on global satisfaction indices and structural equation modeling. This study will enable residential builders to assess their performance from the customer’s perspective and make strategic decisions aimed at improving quality, which, in turn, will lead to greater customer satisfaction in future projects. The findings of this research will provide valuable input for decision-making in the real estate sector, with a focus on the Latin American context.

Source: International Journal of Strategic Property Management

DOI: 10.3846/ijspm.2025.23241

Authors: Michelle-Ángela Zea-De la Torre, Juan-Antonio Jimber-Del Río, Julia Nuñez-Tabales, Francisco-José Rey-Carmona, Arnaldo Vergara-Romero

Institutions: Universidad Ecotec, University of Córdoba

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: gold

Estimated APC paid: $517