Sağlıkta toplam kalite yönetimi uygulamalarının rekabet avantajına etkisi
Year: 2025
Type: article
Study design: Observational Study
Abstract: With the competition in the health sector, the importance of total quality management is increasing daily. This study aims to determine whether total quality management practices impact competitive advantage. The study was conducted in a private hospital in Sivas's city centre. The survey technique was utilised for the study, which was planned as quantitative research. The questionnaire form developed by Berrish and Taie and consists of 3 sections was conducted electronically and face-to-face between August and September 2024 to obtain research data. In the study, 149 health workers were reached by simple random sampling, one of the probability-based sampling methods. Exploratory factor analysis, correlation analysis, and regression analysis were used in the study. As a result, it was determined that total quality management applications have a positive and significant effect on competitive advantage. In future studies, it is recommended to make comparisons in more than one hospital.
Authors: Onur Açıkgöz, Enis Baha Biçer
Institution: Sivas Cumhuriyet Üniversitesi
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4408813897