Work

Towards Global Health Equity: A Prototype for Standardizing Patient Satisfaction Measurement in Alignment with the United Nations’ Sustainable Development Goals

Year: 2025

Type: article

Abstract: Background/Objectives: Global patient satisfaction is vital for healthcare quality, yet no survey enables effective cross-country comparisons. Existing tools are limited in scope, focusing on aspects like Patient-Reported Experience Measures, Patient-Reported Outcome Measures, or systemic factors within individual settings. This study introduces the Morico International Healthcare Satisfaction Survey prototype to facilitate global comparisons, aligning with the United Nations’ Sustainable Development Goals. Methods: We developed the prototype by reviewing existing surveys to identify relevant question formats, thematic focuses, and distribution methods. Surveys were chosen for their relevance and established use in healthcare settings. Our analysis highlighted common elements and gaps, guiding the design of a comprehensive tool that integrates Patient-Reported Experience Measures, Patient-Reported Outcome Measures, and systemic factors for global comparisons. Results: Existing surveys varied significantly in length and focus, revealing a lack of standardization. Best practices emphasized concise, clear surveys with standardized responses and online distribution. Our prototype includes 25 questions across eight sections, adapted for global use and broader healthcare systems. It provides a comprehensive framework for international comparisons. Conclusions: No standardized survey exists for cross-country healthcare comparisons. The Morico International Healthcare Satisfaction Survey prototype addresses this gap, paving the way for future refinement and implementation to enhance global healthcare quality and policy development.

Source: Healthcare

DOI: 10.3390/healthcare13070697

Authors: Mathew P. Morico, Samuel E. Neher

Institution: The University of Texas Health Science Center at Houston

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDGs: Good health and well-being, Partnerships for the goals

Open Access status: gold

Estimated APC paid: $3,258