Work

A Mixed-Method and NLP Assisted Analysis of Chatbot Usage in the Hospitality Industry using Correlation and Word2Vec

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Hospitality and Tourism Systems

DOI: 10.21863/ijhts/2025.18.1.008

Authors: Ken D. Gorro, Auda Mae P. Signe, Richard Agustin

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4408845148

FWCI: 0.427

Cites:

Cited by: 1

Related to: 10