Leveraging Large Language Models for Evaluating Customer Service Conversations and Retrieval-Augmented Generation for Pre-Call Insights
Year: 2024
Type: conference-paper
Authors: Kevin Karia, Darsh Mashru, Vedant Heda, Vijayetha Thoday
Institution: Narsee Monjee Institute of Management Studies
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4408861235