Analysis of Factors Influencing Customer Adoption of Automated Happy Call Systems: Focused on Moderating Effects of Service Delivery Methods (AI Auto-call vs. Human Agent)
Year: 2025
Type: article
Source: Innovation studies
Authors: Sohui Kim, Min-Ho Ryu
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4408863349