Work

Transforming Quality into Results: A Multivariate Analysis with Hotelling’s T2 on the Impact of ISO 9001

Year: 2025

Type: article

Abstract: This research explores the effectiveness of Quality Management Systems (QMSs) certified under the ISO 9001 standard by applying Hotelling’s multivariate statistical test T2. This research focuses on organizations in central Mexico, evaluating whether the adoption of the ISO 9001 standard generates the promised benefits (by the International Standardization Organization itself), such as process improvement, increased customer satisfaction, higher sales, and increased revenues. Using a comprehensive framework grounded in ISO 10014 and incorporating statistical tools, such as descriptive analysis, regression, simulation, and Hotelling’s T2 test, this study examined performance differences across sectors and pinpointed the critical factors impacting QMS outcomes. The results demonstrated notable advantages, including average improvements exceeding 20% in anticipated benefits. Furthermore, the analysis underscored the importance of QMS maturity, process enhancement, and customer satisfaction as pivotal drivers of QMS success. Sector-specific patterns also emerged, revealing that public organizations prioritize process efficiency and customer satisfaction, whereas private entities emphasize sales and revenue growth. By employing multivariate techniques, this research offers valuable insights into the interconnected factors affecting QMS effectiveness and provides actionable recommendations for organizations to enhance their QMS performance.

Source: Systems

DOI: 10.3390/systems13040226