The Importance of Distrust in Trusting Digital Worker Chatbots
Year: 2025
Type: article
Abstract: Research shows that while trust is important, anthropomorphism counts more in the decision to hire an agent.
Source: Communications of the ACM
DOI: 10.1145/3701297
Institutions: Drexel University, Wayne State University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4408890565