Work

Should e-returns services be “one-size-fits-all” for consumers? Segmentation using return policy promises and constraints

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Physical Distribution & Logistics Management

DOI: 10.1108/ijpdlm-07-2024-0280

Authors: Shilpi Saxena, Vaibhav Chawla, Richa Agrawal

Institutions: Indian Institute of Management Ranchi, Indian Institute of Technology Madras

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4408908360

FWCI: 2.564

Cites: 61

Cited by: 2

Related to: 10