Year: 2025
Type: article
Study design: Observational Study
Abstract: As the digital landscape evolves, the importance of artificial intelligence (AI) continues to receive unprecedented attention, forcing companies to look for innovative solutions to improve consumer engagement. With growing competition, businesses have turned to AI-driven strategies to improve their marketing success. The transition to this new era of marketing is achieved through AI and machine learning-based resources that can help alter customer behavior. This research focuses on the current state of digital marketing with respect to integrating Artificial Intelligence (AI) to strengthen consumer experience with personalized engagement and drive brand loyalty. A quantitative survey was conducted among 225 participants, and data were analyzed via structural equation modeling (SEM) to examine the relationships between AI integration, personalization, consumer engagement, and brand loyalty. Results indicate that the adoption of artificial intelligence personalization has a clear impact on customer experiences, as well as intensifying consumer engagement and encouraging long-term brand loyalty. Findings underscore the need to strategically utilize AI in digital marketing to drive individual customer experience, enhance retention, and drive competitive advantage in the marketplace. This has some real-world implications that businesses ought to try out more ethical and explainable AI where possible (and where it has proven effective) to provide transparency through marketing utilities and ultimately improve brand performance-through transparency.
Authors: Syed Muhammad Mudassir Ahmed, Muhammad Owais, Mohammad Raza, Quasim Nadeem, Bilal Ahmed
Institution: University of Karachi
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4408922523