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Managers’ Technology-Mediated Communication Competence: A Theoretical Framework

Year: 2025

Type: article

Abstract: Management practices are changing globally due to rapid workplace digitalization. The COVID-19 pandemic has created new demands for management and affected how information and communication technology and communication channels are used in everyday work. Despite the centrality of competent communication in the workplace, little is known about how managers can conduct technology-mediated communication appropriately and effectively. This article presents a problematizing review that develops and articulates a theoretical framework of managers’ technology-mediated communication competence (TMCC). The framework is based on business, management, and communication research that presents managerial TMCC as a critical process influencing individual, group, and organizational outcomes.

Source: Journal of Business and Technical Communication

DOI: 10.1177/10506519251326558

Authors: Jonna Koponen, Marianna Turunen, Anne Laajalahti, Saara Julkunen, Brian H. Spitzberg

Institutions: University of Eastern Finland, University of Vaasa, San Diego State University

Language: English

Topic: Technostress in Professional Settings

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: hybrid

Estimated APC paid: $3,650

Funder: Kulttuurin ja Yhteiskunnan Tutkimuksen Toimikunta