Evaluating the Value of User Experience in Humanitarian and Development Contexts: A Logic Model Approach
Year: 2025
Type: article
Abstract: User experience (UX) plays an increasingly vital role in humanitarian and development initiatives, yet its contributions are often underrepresented in formal evaluations. Traditional frameworks such as the OECD DAC criteria, Theory of Change (ToC), and Social Return on Investment (SROI) typically overlook the role of design practices in shaping user-centered and systemic outcomes. This paper proposes a logic-informed conceptual model for evaluating UX value, developed through a cross-domain synthesis of literature from commercial UX evaluation, ICT4D, development theory, SROI, and systems thinking. The model identifies five dimensions of UX value—usability and interaction quality; adoption and engagement; empowerment and social value; programmatic and operational value; and strategic alignment and system impact—which collectively link UX design practices to user, organizational, and system outcomes. Designed as a hypothesis-generating tool, the model offers a structured vocabulary for evaluation planning and invites further empirical testing across diverse development sectors.
Source: Userhub Journal
Author: Wahid bin Ahsan
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4408955317