Work

Investigating after-sales service, customer satisfaction and word-of-mouth nexus: evidence from a branded car dealership

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Business Forecasting and Marketing Intelligence

DOI: 10.1504/ijbfmi.2025.145289

Author: Shem Sikombe

Institution: Copperbelt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4409039743

FWCI:

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Related to: 10