Year: 2025
Type: article
Study design: Observational Study
Abstract: In the cruise line industry, employee workloads and well-being are key factors affecting job performance and retention. This study examined the relationship between workload and well-being of hotel department employees on cruise ships. Using a quantitative approach, a survey was administered to 115 cruise line employees. The findings indicated that employees face high physical, mental, emotional, and coordination demands, but they exhibit strong coping skills and emotional resilience, leading to high psychological well-being. The results of this analysis indicate a significant positive moderate correlation between workload and overall well-being among cruise ship employees. Effective workload management, along with resource and support provisions, can enhance workplace well-being, fostering a positive work environment. This study sheds light on the challenges faced by cruise line employees and emphasizes the need for prioritizing effective workload management to improve employee well-being, productivity, and performance. Given the significant role of employees in the cruise line industry, their well-being directly impacts industry success and passenger experiences. Future research may explore the role of organizational support in enhancing employee well-being and stress management within cruise lines.
Authors: Allen Rafael Avañez, Kim Edris Diño, Kathrine Ericka Carpio, Tristan Lance Advincula, Lorraine Aleli Alvarez, Rowena Lunar, Pamantasan ng Lungsod ng Pasig
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409069397